How do I get information about my order?
- For information about your order, refund status, or general inquiries please email us at firstname.lastname@example.org Emails will be responded to within 24 hours. For faster shipping updates please create an account and use our tracking service to see package updates.
How long does a custom candle take?
- Custom orders take up to15 days to process due to burn testing of the particular scent and to allow time for the candle to cure. This ensures your candles burns cleanly and safely. Because the scent is brand new to the world all precautions must be taken to ensure your safety.
What are your candles made of?
- I use 100% American soy wax from AAK, product information is available here .
I have a large order request, how do I order?
- For large orders please use the Wholesale Order Request form here . I don't offer a lower price on larger orders as each candle is made individually with love and care, however I do offer shipping discounts not available as a general order.
My candle arrived cracked during shipping, what do I do?
- Please file a claim with USPS using this link . I will advocate for you during the process and can provide you with any information you need to complete your claim. Please email email@example.com for help.